Frequently Asked Questions

Frequently Asked Questions (FAQs) at AidinGlass

What kind of products and services do we offer? AidinGlass specializes in supplying a wide range of glass products, including ultra-clear glass, float glass, mirror, laminated glass, and safety glass, tailored to meet the diverse needs of our international clientele. Our services extend beyond product supply to include comprehensive support in logistics, factory visits, and payment processing, ensuring a seamless experience from inquiry to delivery.

How can I get a quotation for glass products? Obtaining a quotation from AidinGlass is straightforward and customer-centric. Here are the steps to follow:

1. Fill the inquiry form: Provide your product requirements, and wait for our team to respond with detailed information.
2. Email us at sales@aidinglass.com: Include the product name, size, thickness, and quantity in your message. Don’t forget to provide a reachable email or phone number for prompt communication.
3. Direct communication: You can call us at (+98) 935 247 3720 or send instant messages via WhatsApp for immediate assistance.

To assist us in serving you better, we appreciate any additional information that could help us identify your exact needs.

What is the minimum order quantity (MOQ) for float glass products? We aim to accommodate the diverse requirements of our clients, hence our MOQ is designed to be flexible. For specific MOQ details, please reach out to us directly, as it varies depending on the product type and customization requirements.

How is our glass packaging? At AidinGlass, we understand the importance of secure packaging for the safe transportation of glass products. We offer a variety of packaging options, including boxes with iron support for maximum safety and bulk packaging for larger orders. Our packaging solutions are designed to ensure the integrity of your products from our factory to your doorstep.

Support and Logistics Help: AidinGlass goes beyond just supplying products; we are committed to providing full-scale support throughout the procurement process. This includes logistics assistance, where we help you find the most efficient and cost-effective shipping solutions, and support for factory visits, allowing you to inspect our production facilities and negotiate directly with factory owners.

Payment Process Support: Our payment process is designed with your convenience in mind. A 30% pre-payment is required to initiate production, with the balance due upon completion. Our team is ready to assist you in navigating the payment process, ensuring transparency and security every step of the way.

Remember, at AidinGlass, our mission is to offer not just high-quality glass products but also to build lasting relationships with our clients through dedicated support and unparalleled service.