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Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

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Frequently Asked Questions (FAQs) at AidinGlass

Products, thickness and sizes

What kind of products and services do we offer?

AidinGlass specializes in supplying a wide range of glass products, including ultra-clear glass, float glass, mirror, laminated glass, and safety glass, tailored to meet the diverse needs of our international clientele. Our services extend beyond product supply to include comprehensive support in logistics, factory visits, and payment processing, ensuring a seamless experience from inquiry to delivery.

What thicknesses and sheet sizes does float glass come in?

Clear float glass is available in 3, 4, 5, 6, 8, 10 and 12 mm thicknesses, in standard sheet sizes up to 2600 x 3660 mm. Sheets are cut to your exact dimensions before dispatch.

Ordering, MOQ and packaging

How can I get a quotation for glass products?

Obtaining a quotation from AidinGlass is straightforward and customer-centric. Here are the steps to follow: Fill in the inquiry form with your product requirements and wait for our team to respond with detailed information; email sales@aidinglass.com with the product name, size, thickness and quantity, plus a reachable phone number or email; or call us at (+98) 935 247 3720 or message us on WhatsApp for immediate assistance. Any additional detail about your exact needs helps us serve you faster.

What is the minimum order quantity (MOQ) for float glass products?

For float glass the minimum order is one 20 ft container, which is 2,400 m² of 4 mm glass. Orders across the range start at one truck or one 20 ft container; request a quotation to confirm the minimum for your glass type and thickness.

How is glass packaged for shipping?

At AidinGlass, we understand the importance of secure packaging for the safe transportation of glass products. We offer a variety of packaging options, including boxes with iron support for maximum safety and bulk packaging for larger orders. Our packaging solutions are designed to ensure the integrity of your products from the factory to your doorstep.

Logistics, factory visits and payment

Do you help with logistics and factory visits?

AidinGlass goes beyond just supplying products; we are committed to providing full-scale support throughout the procurement process. This includes logistics assistance, where we help you find the most efficient and cost-effective shipping solutions, and support for factory visits, allowing you to inspect the production facilities and negotiate directly with factory owners.

How does the payment process work?

Our payment process is designed with your convenience in mind. Payment terms are 40% in advance, with the balance paid before loading. Our team is ready to assist you in navigating the payment process, ensuring transparency and security every step of the way.

Remember, at AidinGlass, our mission is to offer not just high-quality glass products but also to build lasting relationships with our clients through dedicated support and unparalleled service.

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